Team structure
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Delegate roles, not tasks
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Founder burnout kills businesses, hire at least a support person
Departments
Product
What to build and how it should function ($1mill ARR)
Design
Works with product / eng to define how new features should look and how users interact
First hire UX designer
Eng
Builds the product and makes sure it is running
Done by Evan
Marketing
Generating and converting inbound leads
- Marketing strategy
- Business
Hire IC with experinece implementing marketing strategies
Sales
Brings in qualified leads and closes deals
SDR (Sales development rep) BDR (Business development rep) AE (Account executive)
First hire: AE who qualifies own leads
- Support
Customer support rep
- Customer success
Help customers stick around
Customer support manager
- HR
Compliance, payroll people ops
HR operations manager ()
- Legal
Legal responsibilties outsourced
- Finance
Outsourced to bookkeeper / accountant
Hiring plan
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Track time for a week / two
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Group tasks into departments
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Which tasks am I bad and what can other people do better
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What do I not like doing?
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What can I stop doing?
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What can I hand off to a current team member?
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Support is usually an early hire
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Followed by sales / marketing
Look for generalists who can fill 2+ roles until 20+ employees
Combos:
- Customer success + Account Executive (with warm inbound leads)
- Customer success + customer support
- Product manager + designer
- Eng + PM
- Marketing
- Operations (legal + finance + HR)